Terms & Conditions

1. Agreement to Terms

By accessing our website or engaging Bridgewell Transition Care ("Bridgewell," "we," "us," or "our") for services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

These terms apply to all clients, caregivers, family members, healthcare partners, and visitors who interact with Bridgewell's website or services.

2. Nature of Services

Bridgewell provides non-medical hospital-to-home transition support including navigation, coordination, wellness check-ins, caregiver support, and community resource connection. Our services are designed to complement, not replace, the care provided by licensed healthcare professionals.

Bridgewell does not:

• Provide medical advice, diagnosis, or treatment
• Prescribe, administer, or manage medications
• Provide nursing care or personal care services
• Act as a substitute for your physician, nurse, pharmacist, or other regulated health professional
• Provide emergency response services

If you are experiencing a medical emergency, call 911 immediately.

3. Service Agreement

Formal engagement of Bridgewell's services is subject to a separate written Service Agreement between you and Bridgewell. These Terms and Conditions apply in addition to any such agreement. In the event of a conflict, the Service Agreement prevails.

Bridgewell reserves the right to decline or discontinue services at its discretion, including where it determines a client's needs exceed the scope of non-medical support it is qualified to provide.

4. Fees and Payment

Services are offered on a private-pay basis or through formal partnership arrangements. Fees will be outlined in your Service Agreement prior to engagement. Bridgewell reserves the right to update its fee schedule with reasonable notice.

Bridgewell does not bill provincial health insurance (Saskatchewan Health Authority) directly. Clients are responsible for understanding their own coverage and reimbursement options.

5. Cancellation and Refunds

Cancellation terms are set out in your individual Service Agreement. In general:

• Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee
• Prepaid service packages are non-refundable except where Bridgewell is unable to deliver services as agreed
• Either party may terminate the Service Agreement with reasonable written notice

6. Client Responsibilities

To receive the full benefit of Bridgewell's services, clients and their representatives agree to:

• Provide accurate and complete information relevant to the transition support being provided
• Notify Bridgewell promptly of any changes to health status, care team, or living situation that affect service delivery
• Continue to follow the guidance of their licensed healthcare providers
• Contact emergency services (911) or their healthcare provider in the event of a medical concern

7. Limitation of Liability

To the fullest extent permitted by applicable law, Bridgewell Transition Care shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Reliance on information provided through our non-medical support services
• Decisions made by clients or caregivers based on coordination or navigation support
• Delays, errors, or interruptions in community or healthcare services we have helped to connect
• Any health outcome, medical event, or clinical decision

Bridgewell's total liability in any matter arising from these terms or a Service Agreement shall not exceed the fees paid by the client in the thirty (30) days preceding the event giving rise to the claim.

8. Website Use

The content on this website is provided for general informational purposes only and does not constitute medical advice. You may not reproduce, distribute, or commercially exploit any content from this website without prior written permission from Bridgewell.

Bridgewell makes no warranty that this website will be uninterrupted, error-free, or free of viruses or other harmful components. Use of this website is at your own risk.

9. Intellectual Property

All content on this website — including text, graphics, the BRIDGE Framework, the Bridgewell CARES values, logos, and design — is the property of Bridgewell Transition Care and is protected by applicable copyright and intellectual property laws. Unauthorized use is prohibited.

10. Privacy

Your use of our services and website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Governing Law

These Terms and Conditions are governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Saskatchewan.

12. Changes to These Terms

Bridgewell reserves the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services or website after changes are posted constitutes acceptance of the revised terms.

13. Contact

For questions about these Terms, please contact:

Bridgewell Transition Care
info@bridgewellcareservices.ca
(306) 915-7250
Saskatchewan, Canada