Privacy Policy

1. Who We Are

Bridgewell Transition Care ("Bridgewell," "we," "us," or "our") is a non-medical hospital-to-home transition support service operating in Saskatchewan, Canada. We are committed to protecting the privacy of the individuals we serve in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Saskatchewan's Health Information Protection Act (HIPA).

Questions about this policy may be directed to our Privacy Contact at info@bridgewellcareservices.ca.

2. Information We Collect

We collect only the personal information necessary to provide our services. This may include:

• Contact information: name, phone number, email address, and home address
• Health-related context: general information about a client's recovery situation, discharge summary details shared by the client or their representative, and information needed to coordinate support
• Caregiver and family information: names and contact details of authorized caregivers or family members
• Service records: notes from consultations, check-ins, and coordination activities
• Payment information: billing details for private-pay arrangements (processed securely and not stored by Bridgewell)
• Website usage data: non-personally identifiable information such as browser type, pages visited, and referring URLs

We do not collect medical records, clinical diagnoses, or treatment information. Bridgewell is not a healthcare provider and does not create or maintain health records as defined under HIPA.

3. How We Use Your Information

We use personal information solely to:

• Provide transition support, coordination, and navigation services
• Communicate with clients, caregivers, and authorized representatives
• Coordinate with healthcare providers and community organizations, with your consent
• Schedule and conduct wellness check-ins and appointments
• Process payments and maintain service records
• Improve our services and respond to inquiries
• Comply with legal obligations

We do not use your information for marketing purposes without your explicit consent, and we do not sell personal information to third parties.

4. Consent

We obtain your consent before or at the time we collect personal information. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us in writing. Withdrawal of consent may affect our ability to provide services.

For clients who are unable to provide consent directly, authorized representatives (such as substitute decision-makers) may provide consent on their behalf.

5. Sharing Your Information

Bridgewell does not share your personal information with third parties except:

• With your consent: to communicate updates to family members, caregivers, or healthcare providers you have authorized
• Service providers: third-party tools used to deliver our services (such as scheduling or communication platforms), bound by confidentiality obligations
• Legal requirements: when required by law, court order, or to protect the safety of an individual

We do not share information with your healthcare team without your explicit authorization.

6. Retention and Safeguarding

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are generally retained for seven (7) years following the end of a client engagement.

We protect personal information using physical, administrative, and technological safeguards appropriate to the sensitivity of the information.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your information
• Ask questions about how your information is handled
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@bridgewellcareservices.ca.

8. Website and Cookies

Our website does not use tracking cookies or advertising pixels. We may collect basic, anonymized analytics data (such as page views) to improve the site experience. No personally identifiable information is collected through our website without your active submission.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related questions or concerns, please contact:

Bridgewell Transition Care
Privacy Contact
info@bridgewellcareservices.ca
(306) 915-7250
Saskatchewan, Canada